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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Manju Devi

February 13, 2025

5  out of  5
rating by Manju Devi
"I’ve had insurance with Bal Claire and team for several years now. Always excellent service. Worked with Amy today readjust a few things on my account and she was awesome!"
We responded:
"Thank you, Manju, for your continued support over the years! I'm delighted to know that Amy was able to assist you effectively with your account adjustments. We appreciate your kind words about our service. If you ever need further assistance, feel free to reach out to us anytime!"
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Yaritza R

February 11, 2025

5  out of  5
rating by Yaritza R
"I had an excellent experience working with Monica Rivero for my life insurance needs. She was incredibly knowledgeable, patient, and took the time to explain all my options clearly. Monica made the entire process smooth and stress-free, ensuring I found the perfect coverage for my situation. Her professionalism and genuine care for her clients truly set her apart. She was always available to answer my questions and made sure I felt confident in my decision. I highly recommend Monica Rivero to anyone looking for a trustworthy and dedicated insurance agent!"
We responded:
"Thank you, Yaritza, for sharing your experience! I'm happy to hear that Monica was able to assist you with your insurance needs. Her dedication to providing clear explanations and ensuring a smooth process is truly appreciated. It's wonderful to know that you felt confident and well-supported throughout. If you have any more questions or need further assistance, feel free to reach out."
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Marcela J. Wasserman

February 7, 2025

5  out of  5
rating by Marcela J. Wasserman
"Cecilia has been so helpful and knowledgeable and made everything so easy, i am really satisfied with her service."
We responded:
"Thank you, Marcela, for sharing your experience! I'm happy to hear that Cecilia was able to assist you effectively and make the process smooth. Your satisfaction is important to us, and we're grateful for your feedback. If you have any questions or need further assistance, feel free to reach out anytime!"
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Karen Del Bonta

February 7, 2025

5  out of  5
rating by Karen Del Bonta
"Thank you Cecilia for all your help! She makes everything so easy and stress free! She’s very informed as to what one needs to be covered with insurance. Thank you so much!"
We responded:
"Karen, I'm so happy to hear that Cecilia was able to assist you effectively! Her ability to simplify the process and provide informed guidance is truly valued. Thank you for sharing your experience, and please feel free to reach out if you need anything in the future."
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mary alber

February 4, 2025

5  out of  5
rating by mary alber
"Always willing to help and make the insurance process easy. It is a peace mind that we have a dedicated team."
We responded:
"Thank you, Mary, for your wonderful feedback! I'm glad to know that our team has made the insurance process easy for you. We are dedicated to providing peace of mind and are always here to help with any future needs or questions."
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Lizzie Lamorte

January 31, 2025

5  out of  5
rating by Lizzie Lamorte
"Cynthia gave me wonderful service"
We responded:
"We're thrilled to hear about your positive experience and are committed to maintaining the highest standards. We hope to have the opportunity to serve you again."
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Sarkis Halajian

January 24, 2025

5  out of  5
rating by Sarkis Halajian
"I had such a great experience with this team, Monica made the entire process so easy!"
We responded:
"Thank you, Sarkis, for your wonderful feedback! I'm happy to know that Monica made the process easy for you. Our team is dedicated to providing exceptional service, and it's great to see that reflected in your experience. If you have any questions or need further assistance, feel free to reach out anytime."
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Holly Cook

January 18, 2025

5  out of  5
rating by Holly Cook
"The service I received from Cynthia was phenomenal! She was a great help. Excellent customer service all around, kind, professional and informative."
We responded:
"Thank you, Holly, for sharing your experience with us! I'm glad to hear that Cynthia provided phenomenal service and was such a great help. It's wonderful to know that our team's professionalism and kindness made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Anjie O

January 16, 2025

5  out of  5
rating by Anjie O
"Monica was awesome and patient with all my questions and concerns."
We responded:
"Thank you, Anjie, for your wonderful feedback! I'm delighted to hear that Monica was able to assist you with patience and care. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Karen Shaff

January 11, 2025

5  out of  5
rating by Karen Shaff
"We have been policy holders with Bal Claire’s State Farm office for over 40 years! Monica & Bal Claire have been attentive to our changing needs over the years, very helpful in reviewing my multi car policies & homeowners insurance to get the most affordable rates, discounts, and coverage for our family needs."
We responded:
"Thank you, Karen, for your incredible loyalty over the past 40 years! I'm so happy to hear that Monica and our office have been able to support your evolving needs and help you find the best rates and coverage for your family. Your trust in us means a lot, and we're always here to assist with any future needs or questions you might have. Feel free to reach out anytime!"
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Anna Lepe

December 28, 2024

5  out of  5
rating by Anna Lepe
"I appreciate Monica for her professionalism and dedication. She answered all my questions on my life insurance policy. I highly recommend her and this office for your insurance needs."
We responded:
"Thank you, Anna, for your wonderful feedback! I'm glad to hear that Monica was able to assist you with your insurance questions. Her professionalism and dedication are truly valued here. We're grateful for your recommendation and are here to help with any future insurance needs you may have!"
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Yesenia Ramirez

December 26, 2024

5  out of  5
rating by Yesenia Ramirez
"Le recomendo a todos que hablen con Monica.. Monica ha brindado un servicio excepcional. Escucha atentamente, es muy conocedora, no es insistente y se ha tomado el tiempo para conocerme como cliente. Aprecio mucho su tiempo, paciencia y en educarme sobre la seguranza. Ella dio seguimiento en el momento en que lo prometió y compartió información relevante para mi situación, en lugar de tratar de venderme cualquier cosa. El servicio y la atención que Monica da a sus clientes es algo raro de encontrar hoy en día, por lo que cuando lo encuentras, es importante reconocerlo y valorarlo. Muchas gracias, Monica, por ser tan amable y por realmente querer ayudar a tus clientes."
We responded:
"¡Gracias, Yesenia, por compartir tu experiencia! Estamos muy contentos de saber que Monica ha brindado un servicio tan excepcional. Su dedicación y atención a los detalles realmente reflejan nuestro compromiso de ofrecer el mejor servicio posible. Apreciamos tus palabras y nos alegra que hayas encontrado en Monica una aliada confiable. Si necesitas más ayuda o tienes preguntas en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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D. Campos

December 23, 2024

5  out of  5
rating by D. Campos
"I was looking for a change in car insurance for the new year and I am so excited I found everything I was looking for with the best rates ever..and also an awesome Insurance Agent..Thank You Cecilia!!!"
We responded:
"Thank you, D. Campos! I'm glad you found the insurance options and rates you were looking for. Cecilia is indeed a valuable part of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out. Enjoy your new coverage!"
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Takiya McCullar

December 10, 2024

5  out of  5
rating by Takiya McCullar
"Monica was great $"
We responded:
"Monica is indeed wonderful! We're happy you had a great experience with her. Thanks for sharing your positive feedback, Takiya. If you need any further assistance, our office is always here to help."
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truth peeeps

December 9, 2024

5  out of  5
rating by truth peeeps
"Cecilia Guiter was perfect helping and very clear in helping me to get car insurance. She responds fast and finds the best answer depending on your needs. Thank you so much!"
We responded:
"Thank you so much for your wonderful review! I'm glad to hear that Cecilia was able to assist you effectively with your needs. It's great to know she provided clear information and responded quickly. We appreciate your feedback and look forward to helping you with any future insurance needs!"
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Eileen Flores

December 4, 2024

5  out of  5
rating by Eileen Flores
"Spoke with Cynthia. She was very helpful, answered my questions. Very knowledgeable. Thank you for your help. EF"
We responded:
"Thank you, Eileen, for sharing your experience! I'm happy to hear that Cynthia was able to assist you effectively and provide the information you needed. We're grateful for your feedback and appreciate your kind words. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Pinder Dhesi

December 1, 2024

5  out of  5
rating by Pinder Dhesi
"Bal Claire has been my agent for quite a number of years. Her customer service is excellent and her team is always responsive, efficient, helpful, and informative. Highly recommend!!"
We responded:
"We love seeing reviews like this, Pinder! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Isabella Campos

November 26, 2024

5  out of  5
rating by Isabella Campos
"Monica R. was a great help! I recommend asking for her if you’re considering to join State Farm."
We responded:
"Isabella, thank you for your wonderful review! I'm glad to hear that Monica was able to assist you so effectively. We appreciate your recommendation and are always here to help with any of your insurance needs."
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Danny Cribbin

November 21, 2024

5  out of  5
rating by Danny Cribbin
"I worked with Monica who was an amazing help she answered all my questions and made the process super easy and smooth 10/10"
We responded:
"Danny, thank you for sharing your experience! I'm happy to hear that Monica was able to assist you so effectively and make the process smooth. We appreciate your kind words and are always here to help with any future needs. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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Bob Diefenderfer

November 12, 2024

5  out of  5
rating by Bob Diefenderfer
"I had talked to a young Lady by the name of Monica.. She was very nice and helpful for me! TY MONICA!!"
We responded:
"Monica is indeed a wonderful part of our team, and I'm happy she could assist you so effectively! Your kind words mean a lot to us. If you ever need further assistance, don't hesitate to reach out. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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martha monica hernandez castro

October 31, 2024

5  out of  5
rating by martha monica hernandez castro
"Thanks for follow up, imformation and help with the process."
We responded:
"Martha, thank you for your kind words! I'm happy that you found our follow-up, information, and assistance helpful throughout the process. Your satisfaction is important to us, and we're always here to help with any future needs. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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Ellen Pointer

October 31, 2024

5  out of  5
rating by Ellen Pointer
"Monica was very helpful with restarting my car insurance. She was patient when I was flustered and was kind in offering me the best course of action in car insurance. She was truly a blessing in this stressful time"
We responded:
"Ellen, thank you for your wonderful review! I'm glad Monica could assist you with restarting your car insurance during such a stressful time. Her patience and kindness are truly valued here. If you need any further assistance, don't hesitate to reach out. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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danny gutierrez

October 29, 2024

5  out of  5
rating by danny gutierrez
"Monica Rivero was the best to deal with she was upfront and very helpful. I would recommend first time people getting insurance to speak with her."
We responded:
"Thank you, Danny, for your wonderful review! I'm glad to hear that Monica was upfront and very helpful during your experience. We appreciate your recommendation for first-time insurance seekers to speak with her. If you have any further questions or need assistance in the future, our office is here to help. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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Alejandro Cdlm

October 15, 2024

5  out of  5
rating by Alejandro Cdlm
"always helps me quickly and efficiently 100/10"
We responded:
"Alejandro, Thank you for your fantastic review! I'm glad to know that you find our service quick and efficient. Your satisfaction is our priority, and we appreciate your kind words. If you ever need further assistance, don't hesitate to reach out. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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Prestigious Stays

October 15, 2024

5  out of  5
rating by Prestigious Stays
"Cynthia has been an exceptional insurance agent! From the start, she was responsive, professional, and truly attentive to my needs. Whether I had questions about my policy or needed help with a claim, Cynthia took the time to explain everything clearly and provided excellent customer service. The process was smooth, and I felt confident that I was in good hands. Highly recommend her for anyone looking for a trustworthy and reliable insurance agent!"
We responded:
"Thank you so much for your wonderful review! I'm glad to hear that you found our service responsive, professional, and attentive to your needs. It's great to know that you felt confident and well-supported throughout the process. Your recommendation means a lot to us. If you ever have any more questions or need further assistance, please don't hesitate to reach out. - Bal Claire - State Farm Insurance Agent, San Rafael, CA"