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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin Reid

September 16, 2026

5  out of  5
rating by Erin Reid
"Wonderful service from Cecilia on Bal Claire’s State Farm team! I very much appreciate all your hard work!"
We responded:
"Thank you so much for your wonderful Google review! We’re thrilled to hear about your positive experience with Marnie Osegueda at Bal Claire’s State Farm office. We truly appreciate your kind words and the trust you’ve placed in us.

— Bal Claire’s State Farm "
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Jack Rasmussen

September 15, 2026

5  out of  5
rating by Jack Rasmussen
"I have been with Bal Claire at State Farm for at least 30 years, and have referred my kids to her as well. Today, Cecilia Viader from Bal’s office reviewed my homeowners declarations, and we found ways to decrease my premium even further and increase my coverage. Very nice."
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R Bahamut

September 9, 2026

5  out of  5
rating by R Bahamut
"Monica was an absolute pleasure and so very helpfull to me. Im going through the hardest time of my life and her kind words are immeasurable. I would highly reccomend everyone I know to come directly to Monica for their insurance needs! 5 stars isn't enough!"
We responded:
"Thank you for your thoughtful review and kind words about Monica. We’re so pleased she was able to provide you with excellent service, care, and support during a difficult time. We truly appreciate your trust, recommendation, and the opportunity to assist with your insurance needs."
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Jean Kilburn

September 9, 2026

5  out of  5
rating by Jean Kilburn
"Monica was so helpful in finding me the best rates, she listen to everything that I had to say and answered all of my questions thoroughly. I am very pleased with her professionalism."
We responded:
"Thank you, Jean, for the great review! We’re happy to hear Monica took the time to listen, answer all your questions, and help find the right coverage at a great rate. We truly appreciate your business and your trust in our agency!"
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Terry Williams

September 1, 2026

5  out of  5
rating by Terry Williams
"Monica is outstanding."
We responded:
"Thank you so much, Terry, for the 5-star review! We’re happy to hear that you had a great experience with Monica and found our pricing reasonable. We truly appreciate your business and look forward to continuing to help with your insurance needs!"
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Patricia Porras

August 24, 2026

5  out of  5
rating by Patricia Porras
"Monica was great in being patient and providing details and information for insurance coverage."
We responded:
"Thank you, Patricia, for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re so glad Monica was able to provide you with detailed service and help you understand your vehicle insurance coverage. We truly appreciate you choosing our agency and look forward to being here whenever you need us!"
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Dan Vianueva

August 10, 2026

5  out of  5
rating by Dan Vianueva
"Informative information given about home owners policy"
We responded:
"Thank you for your review, Dan! We’re glad you found the information we shared about homeowners policies helpful and informative. If you have any questions or need anything further, please don’t hesitate to reach out—we’re here to help."
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Steve McGrath

August 10, 2026

5  out of  5
rating by Steve McGrath
"Truly outstanding customer service"
We responded:
"Hi Steve—thank you so much for the wonderful review! We’re thrilled to hear you experienced truly outstanding customer service. We appreciate your support!"
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deepak kishore

July 22, 2026

5  out of  5
rating by deepak kishore
"Great experience with the agent Bal. She is knowledgeable and kind on answering all the query"
We responded:
"Thank you, Deepak! We’re so glad you had a great experience with agent Bal—she’ll be happy to hear your kind words about her knowledge and support. And we appreciate you choosing us for your motorcycle insurance.

We look forward to helping you again!"
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Sharee' Barnes

July 11, 2026

5  out of  5
rating by Sharee' Barnes
"Thank you Monica R for giving me the great rate. It was a pleasure talking to you 😊"
We responded:
"Hi Sharee’ , thank you for the 5-star review! We’re so happy to hear you had a great experience and appreciated the rate Monica provided. We’re glad it was a pleasure talking with you 😊 If you ever need anything else, we’re here to help!"
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Trish Isler

June 29, 2026

5  out of  5
rating by Trish Isler
"The Agent & her agents especially Monica were so Awesome! Very knowledgeable and helpful. It was such a easy transition considering the complexity of bundling !"
We responded:
"Hi Trish! Thank you so much for your wonderful review. We’re thrilled to hear that Bal and her team—especially Monica—were knowledgeable and helpful, and that the transition was smooth despite the complexity of bundling. We truly appreciate your trust and support! 😊"
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Johnny Duran

May 7, 2026

5  out of  5
rating by Johnny Duran
"Very nice and helpful. Got me the best price!"
We responded:
"Johnny, thanks for the great feedback! We’re so glad we could help you find the best price on your vehicle insurance. If you ever need anything else, we’re here to help.
Bal Claire - State Farm Insurance Agent"
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Pat Gee

May 4, 2026

5  out of  5
rating by Pat Gee
"I have been a client of Bal Claire for almost thirty years. I always feel that she and her excellent team treat me as more than just a premium paying client. They truly value our relationship and genuinely do what is best for me. I very much enjoy working with Monica Rivera. She has great people skills. She is personable and friendly. She is listens patiently. She never rushes. I can tell when working with her that she really enjoys helping people. There are many State Farm agents out there; Bal Claire and her team are a sure bet. Highly recommended."
We responded:
"Thank you Dr Gee! We’re truly grateful for the trust you’ve placed in our team, and we’re honored that you feel valued and cared for—not just as a premium client, but as part of our extended community.

We’re also very pleased to hear about your experience with Monica Rivera. Your comments reflect exactly the kind of service we strive to deliver: Monica’s patience, friendly communication, and genuine commitment to helping people come through clearly, and we’ll be sure to share your feedback with her.

We appreciate your recommendation and are here for you anytime you need support. Thank you again for such a wonderful review."
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Marilyn Ilaoa

April 27, 2026

5  out of  5
rating by Marilyn Ilaoa
"Monica R. Was my State Farm Rep. She made the whole process of purchasing Auto insurance with State Farm so smooth. She was on top with documents, explaining the personal coverage I wanted and responded super fast thru email and phone calls to expedite the process. Thank you Monica for the friendly, helpful service you have given me. It solidified that I made the right choice with State Farm."
We responded:
"Thank you for taking the time to leave such a great review! We’re so happy to hear that Monica made your auto insurance purchase with State Farm smooth and stress-free. She truly takes pride in staying on top of communicating & explaining the coverage options that fit your needs

We appreciate your trust in State Farm and thank you again for your kind feedback!"
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Kimberly Bernardi

March 12, 2026

5  out of  5
rating by Kimberly Bernardi
"The people working at the State Farm office in San Rafael have always been helpful and responsive when a need arises, and we are grateful for that. They are quick to respond, to get us information in a timely manner and have helped to educate us on the specifics of our policies. The only thing less than positive I have to say about working with them is that we have been approached several times about purchasing life insurance through them (we weren’t interested in it as we get it through my husband‘s work) and felt that their methods of trying to sell us were rather fear-based. Didn’t appreciate the approach but other than that, working with them has been a great experience."
We responded:
"Thank you so much for your thoughtful and detailed feedback! We're delighted to hear that our team in San Rafael has been helpful, responsive, and informative when assisting you with your vehicle insurance needs. We truly appreciate your kind words about our customer service.

We also want to sincerely apologize if our approach to discussing life insurance felt uncomfortable or too forceful. Our intention is always to provide helpful information, not to cause any unease. Your feedback is very valuable and will help us improve how we communicate with our clients in the future.

Thank you again for choosing us, and please don’t hesitate to reach out if you need anything else!
Bal Claire - State Farm Insurance Agent
"
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Randy Adams

February 26, 2026

5  out of  5
rating by Randy Adams
"Cynthia was a pleasure to work with!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cynthia provided you with a pleasant experience and that our team was easy to reach and efficient in handling your vehicle insurance needs. Your feedback about the straightforward claims process and quick quote turnaround means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out.
Bal Claire - State Farm Insurance Agent"
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Shannon Langan

February 18, 2026

4  out of  5
rating by Shannon Langan
"My State farm agent always answers my questions in a timely manner. Thank you!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Cecilia was able to help you lower your insurance rate and save $100 a month. Our team is dedicated to finding the best solutions for our customers, and feedback like yours means a lot to us. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Bal Claire and State Farm!"
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Ki Foley

February 12, 2026

5  out of  5
rating by Ki Foley
"Wonderful customer care from Cynthia. She's patient, thorough, and knowledgeable. Thank you Cynthia."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Cynthia provided you with excellent customer care. We’ll be sure to pass along your compliments to her. Your satisfaction means a lot to us!
- Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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Maxwell Malakoff

February 4, 2026

5  out of  5
rating by Maxwell Malakoff
"Cynthia was very helpful, proactively reducing my rate and optimizing my coverage. Very kind, helpful, and professional. Thank you!"
We responded:
"Hi Maxwell,

Thanks for the great review! I'm glad Cynthia could help reduce your rate and optimize your coverage. We appreciate your kind words about her professionalism and helpfulness. If you need anything else, feel free to reach out.

- Bal Claire - State Farm Insurance Agent, San Rafael, CA"
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Luis Sánchez

January 16, 2026

5  out of  5
rating by Luis Sánchez
"Everything was clear and nice and always helping with all my questions"
We responded:
"Thank you so much for your kind words! We're delighted to hear that everything was clear and that we could assist you with all your questions. At Bal Claire State Farm Insurance, we're committed to providing excellent service and support. Please don't hesitate to reach out if you need anything else!"
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Joel Blackman

January 13, 2026

5  out of  5
rating by Joel Blackman
"Cynthia Silva is one of the most helpful insurance agents I’ve ever had. Val Claire’s agency is outstanding. They have my two cars, an umbrella’ and my home insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cynthia and the entire Bal Claire agency have been so helpful with your insurance needs. We truly appreciate your trust in us to protect your cars, home, and more. If you ever need anything else, we're always here to assist!"
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Vicki Shaw

January 9, 2026

5  out of  5
rating by Vicki Shaw
"Monica was great! I would recommend her to everyone I can get to transfer to state farm."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Monica provided you with excellent service. Your recommendation means a lot to us, and we appreciate you spreading the word about State Farm. If you ever need anything else, please don't hesitate to reach out!"
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12345shushi

December 31, 2025

5  out of  5
rating by 12345shushi
"Monica R was very helpful and professional, she went above and beyond, went the extra mile to walk me through the entire process to be ensured and find the best possible deal, very thankful and appreciative!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Monica provided you with excellent service and went the extra mile to assist you. Your appreciation means a lot to us, and we’re glad we could help you find the best possible deal. If you ever need anything else, please don’t hesitate to reach out!"
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Harold L

December 15, 2025

5  out of  5
rating by Harold L
"I must compliment Cynthia Silva for her extraordinary advice and knowledge when she used the addition of a new car to our auto policy to lead us in conducting a thorough overview of all our current insurance needs and commitments (home, auto, personal). The result was better coverage across the board - at a less expensive price. Professional and patient. Pleasant and eager to help. Kudos to Cynthia!"
We responded:
"Thank you, Harold, for your wonderful feedback! I'm delighted to hear that Cynthia's expertise and dedication made such a positive impact on your insurance coverage. We always aim to provide comprehensive and cost-effective solutions. If you have any more questions or need further assistance, feel free to reach out anytime!"
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S.P. Garcia

December 10, 2025

5  out of  5
rating by S.P. Garcia
"The agent was very courteous and considerate to my needs. Monica walked me through the in and outs of my insurance needs. I would highly recommend State Farm’s service"
We responded:
"Thank you! I'm glad to hear that Monica was able to assist you with your insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"