State Farm® Insurance Agent Bal Claire
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kathleen Jackson
August 21, 2025
5
out of
5
rating by Kathleen Jackson
"Cynthia was very helpful. in resolving my issues. Bal and others have always taken time to make sure I have clarity about my insurance. They respond quickly and with relevant information. Thank you."
We responded:
"Kathleen, we extend our gratitude for taking the time to share your review! Our team is dedicated to delivering an exceptional insurance experience to all our visitors, and we're delighted to learn that you're pleased with your insurance policy! - Bal Claire - State Farm Insurance Agent | San Rafael, CA"
Maria Larrave
August 12, 2025
5
out of
5
rating by Maria Larrave
"Habla con Cecilia, cuando de aseguranza estés interesesado para mi la mejor. Super bien explicado y no tienes que pensarlo mucho, state farm Insurance no es una opción, es justo lo que necesitas y Cecilia puede ayudarte."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Cecilia provided such clear and helpful guidance. We're glad you found the perfect insurance solution with us. If you ever need anything else, don't hesitate to reach out! Bal Claire, Agent "
Bart H.
August 5, 2025
5
out of
5
rating by Bart H.
"Monica did a great job! She gave me a lot of her time, efficiently answered all of my questions, and quickly responded to my follow up emails - all for only a small auto policy. I highly recommend Monica Rivero at Bal Claire Insurance."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Monica provided you with attentive and efficient service, for your auto policy. We truly value your trust in Bal Claire Insurance and look forward to assisting you with any future insurance needs. Please don't hesitate to reach out anytime! "
Juliet O'Sullivan
July 30, 2025
5
out of
5
rating by Juliet O'Sullivan
"Working with Cynthia at State Farm in San Rafael has been an absolute pleasure. From our very first conversation, she brought a level of care, clarity, and professionalism that immediately put us at ease. Navigating life insurance can feel overwhelming, but she made the entire process approachable and personalized. She took the time to understand our family's needs and crafted a policy that truly gives us peace of mind. What really stood out was her patience and genuine interest in helping us make informed decisions. She explained every detail thoroughly and never made us feel rushed. It’s clear she cares deeply about her clients and wants the best for them. I can honestly say that after working with Cynthia, we feel more secure and prepared for the future. Tackling our life insurance was something we had put off for too long, and I’m so grateful we had someone like her to guide us through it. If you're looking for someone who is knowledgeable, trustworthy, and a joy to work with—Cynthia is the one."
We responded:
"Thank you so much for your kind and thoughtful review! We're thrilled to hear that Cynthia was able to provide you with the care, clarity, and personalized support you needed throughout the life insurance process. It's wonderful to know that her patience and dedication helped you feel more secure and confident about your future. We truly appreciate your recommendation and are grateful to have the opportunity to assist you. If you ever need anything else, please don’t hesitate to reach out!"
Gary Pilgram
July 17, 2025
5
out of
5
rating by Gary Pilgram
"We've been with Bal Claire's State Farm Office for a couple decades now, and insure our properties and vehicles with them. Their service has been outstanding. I spoke with Monica today, and she was calm, patient and helpful in get some minor issues and questions straightened out. Bal herself can always make herself available and will give us all the time needed. HIGHLY RECOMMENDED."
We responded:
"Thank you so much for your wonderful review and for being a valued member of our State Farm family for so many years! We truly appreciate your trust in us to protect your properties and vehicles. Monica and the entire team are dedicated to providing the best service possible, and it’s great to hear that you had a positive experience. Bal and everyone here are always happy to help and make sure you feel supported. Thank you again for your recommendation—it means a lot to us! If you ever need anything, please don’t hesitate to reach out."
Shannon Langan
July 11, 2025
4
out of
5
rating by Shannon Langan
"Cecilia did what No other insurance agent could and that was lower my insurance rate. I'm saving $100 a month through State Farm and this agent. Thank you!"
We responded:
"hank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Cecilia was able to help you lower your insurance rate and save $100 a month. Our team is dedicated to finding the best solutions for our customers, and feedback like yours means a lot to us. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Bal Claire and State Farm!"
kimberly staff
July 8, 2025
5
out of
5
rating by kimberly staff
"I met Bal Claire at a San Rafael chamber mixer and she has been my agent for around 20 years , and I have always gotten the best service from her and Cynthia ! I moved to Grass Valley and still use her for my insurance because she and her team are awesome! 🤩"
We responded:
"Thank you Kim for your fantastic review! We're thrilled to have served you for 20 years and appreciate your continued trust even after moving to Grass Valley. Your support means a lot to us. Bal & Team "
Melanie Chancellor
June 27, 2025
5
out of
5
rating by Melanie Chancellor
"Cynthia was referred to me by my mechanic and she more than exceeded all expectations. Cynthia is a delight to work with and incredibly efficient. I owe my mechanic a great deal of gratitude for the introduction to Cynthia and State Farm. I feel like I went back in time speaking to a person that cares, supports, and meet my needs, all without dealing with a chat bot or AI…something to celebrate!"
We responded:
"Thrilled to hear that Cynthia provided you with such a positive experience and exceeded your expectations. Our team takes great pride in delivering personalized, caring service, and it’s wonderful to know that Cynthia made such a difference for you. We’ll be sure to share your kind words with her. Thank you for choosing us and for sharing your experience—we truly appreciate your trust and support! Bal Claire "
Shaugn Stanley
June 17, 2025
5
out of
5
rating by Shaugn Stanley
"Just received great service from Cynthia Silva! She was knowledgeable and provided helpful advice on ways to lower our auto insurance premiums. She treated me like I was the most important customer in her day!"
We responded:
"Thank you so much for taking the time to share your experience! We're thrilled to hear that Cynthia provided you with such exceptional service and helpful advice. We strive to ensure every customer feels valued, and it's wonderful to know Cynthia made your day! Bal Claire and Team"
Greg Good
June 8, 2025
5
out of
5
rating by Greg Good
"Very helpful and attentive, great communicator."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you found our service helpful and attentive. Bal Claire and team"
Trent C
May 28, 2025
5
out of
5
rating by Trent C
"Very straight forward and polite!"
We responded:
"Trent, thank you for the 5-star rating! We're happy you had a positive experience with my team. If you ever need assistance in the future, we're here to help! Bal Claire- State Farm Agent"
Clare Dawn
May 15, 2025
5
out of
5
rating by Clare Dawn
"Monica was fantastic she answered all my questions and helped me figure out the best insurance coverage that fits my needs. Communication was great"
We responded:
"Thank you so much for your kind words! We're thrilled to hear Monica provided excellent support and helped you find the perfect insurance coverage. Your satisfaction means the world to us! Bal Claire State Farm Insurance"
Mosese Rova
May 15, 2025
5
out of
5
rating by Mosese Rova
"Called Cynthia to share my experience with what I went through and she explained everything so clearly to me that gave me a lot of confidence in your company and how to go about things more clearly. Thank you so much State Farm and I must thank your staff Cynthia after all she was the good lady that got me in to State Farm in the first place. Thanks🙏"
We responded:
"Thank you so much for sharing your experience with Cynthia and our agency! We’re delighted to hear that she took the time to explain everything clearly and helped build your confidence in our company. Providing clarity and exceptional customer service is something we strive for, and Cynthia truly exemplifies these values. Bal Claire - State Farm Agent"
Bob Zuckerman
May 15, 2025
5
out of
5
rating by Bob Zuckerman
"I recently had my monthly Wokrman's Comp increase by a factor of five - Yikes! It was because of a misinterpretation of one of my audit responses. I spoke with Cynthia, and we got it all resolved and very quickly. She was a pleasure, it's good to know there are real people behind that automated monthly charge. Thanks!"
We responded:
"Thank you so much for sharing your experience with Cynthia and our agency! We understand how stressful unexpected changes can be, and it’s always our priority to provide personalized support and solutions. Thank you for choosing Bal Claire - State Farm Agency "
Sheila Wang
May 15, 2025
5
out of
5
rating by Sheila Wang
"I have worked with agent Cynthia Silva for the first time for my auto insurance policy. She did a fantastic job. Not only she provided the best customer service, so patient and diligent, but also saved me a lot of money from my previous policy. She is such a pleasure to work with. She was referred to me by my ex husband Spencer, because he was so impressed by her good work. Thank you Cynthia and State Farm Insurance."
We responded:
"Thank you so much for taking the time to share your experience with Cynthia Silva and our agency! We’re thrilled to hear that Cynthia provided exceptional customer service, demonstrated patience and diligence, and was able to help you save money on your auto insurance policy. We appreciate your trust in us!"
Sarah Herbert
April 22, 2025
5
out of
5
rating by Sarah Herbert
"Monica did a great job. She processed everything quickly and was very clear."
We responded:
"Thank you so much for your feedback! We're thrilled to hear that Monica did a great job and was able to process everything quickly and clearly. Bal Claire"
Vlad A. Ionescu
March 21, 2025
5
out of
5
rating by Vlad A. Ionescu
"Great customer service. Been working with Bal & team for several years. Would recommend 100%"
We responded:
"Thank you for your kind words, Vlad! We're grateful for your continued support and thrilled to hear you've had a great experience with Bal and the team."
Karen Caldwell
March 20, 2025
5
out of
5
rating by Karen Caldwell
"I so appreciate the great service I receive from my State Farm Agent, Bal Claire, and her dedicated staff - especially in these difficult times. Thank you!!! Karen C."
We responded:
"Thank you, Karen! We thank you for the kind words and are glad to hear that we have been able to support you during these challenging times. We truly appreciate your trust!"
Tomas Krakauer
March 8, 2025
5
out of
5
rating by Tomas Krakauer
"Hi Bal, Kristi is always so helpful to us. She’s very helpful and cheerfuI, thought you might like to hear this. Thanks also for all your help all these years. Tomas"
We responded:
"Hi Tomas, Thank you so much for your kind words! We're thrilled to hear that Kristi has been so helpful and cheerful—it truly means a lot to us. We appreciate your support over the years and look forward to continuing to assist you. Please don’t hesitate to reach out anytime! "
Trynyty Henriquez
February 28, 2025
5
out of
5
rating by Trynyty Henriquez
"Ceci mi mejor consejera en aseguranzas mil gracias 😊 bendiciones CECI ...."
We responded:
"¡Gracias, Trynyty! Nos alegra saber que Ceci ha sido una gran consejera para ti en el tema de aseguranzas. Estamos aquí para ayudarte siempre que lo necesites. ¡Bendiciones para ti también! 😊"
Dave
February 27, 2025
5
out of
5
rating by Dave
"Bal and her staff are always helpful and quick to respond. Highly recommend."
We responded:
"Thank you, Dave, for your wonderful recommendation! I'm happy to know that you find our team helpful and responsive. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Golden Gate
February 19, 2025
5
out of
5
rating by Golden Gate
"Cecilia stands out as an exceptional insurance representative. Her responsiveness, solution-focused approach, and genuine care for clients are unmatched. She's expertly guided me through complex claims, from truck theft to car damage, demonstrating remarkable professionalism throughout. Skip the comparison shopping - Cecilia's expertise and dedication make her the clear choice."
We responded:
"Thank you for sharing your experience! I'm glad to hear that Cecilia's responsiveness and dedication have made such a positive impact. Her expertise in guiding you through complex claims is truly commendable. If you need any further assistance or have questions in the future, please don't hesitate to reach out."
Manju Devi
February 13, 2025
5
out of
5
rating by Manju Devi
"I’ve had insurance with Bal Claire and team for several years now. Always excellent service. Worked with Amy today readjust a few things on my account and she was awesome!"
We responded:
"Thank you, Manju, for your continued support over the years! I'm delighted to know that Amy was able to assist you effectively with your account adjustments. We appreciate your kind words about our service. If you ever need further assistance, feel free to reach out to us anytime!"
Yaritza R
February 11, 2025
5
out of
5
rating by Yaritza R
"I had an excellent experience working with Monica Rivero for my life insurance needs. She was incredibly knowledgeable, patient, and took the time to explain all my options clearly. Monica made the entire process smooth and stress-free, ensuring I found the perfect coverage for my situation. Her professionalism and genuine care for her clients truly set her apart. She was always available to answer my questions and made sure I felt confident in my decision. I highly recommend Monica Rivero to anyone looking for a trustworthy and dedicated insurance agent!"
We responded:
"Thank you, Yaritza, for sharing your experience! I'm happy to hear that Monica was able to assist you with your insurance needs. Her dedication to providing clear explanations and ensuring a smooth process is truly appreciated. It's wonderful to know that you felt confident and well-supported throughout. If you have any more questions or need further assistance, feel free to reach out."
Marcela J. Wasserman
February 7, 2025
5
out of
5
rating by Marcela J. Wasserman
"Cecilia has been so helpful and knowledgeable and made everything so easy, i am really satisfied with her service."
We responded:
"Thank you, Marcela, for sharing your experience! I'm happy to hear that Cecilia was able to assist you effectively and make the process smooth. Your satisfaction is important to us, and we're grateful for your feedback. If you have any questions or need further assistance, feel free to reach out anytime!"